Responsible Gaming

We at EmuCasino see online casino games as a positive form of entertainment for adults that can be played on your desktop or mobile device.

EmuCasino is committed to endorsing responsible game play as well as promoting the awareness, prevention and treatment of problem gambling. EmuCasino’s Responsible Gaming Policy aims to minimize the negative effects of problem gambling and to promote responsible game play.

We believe it is our responsibility to you, to ensure that you enjoy your experience on our site, while remaining fully aware of the potential social and financial harms associated with problem gambling.

Maintaining control

Whilst the majority of our customers play within their means and limits, for some it can be more difficult. In order to maintain control of your gaming habits we would like you to bear in mind the following points:

  • Gambling should be done in moderation and undertaken as a form of leisure, not as a genuine way of making money
  • Only gamble when you can cover the losses
  • Keep track of the time and monitor the amount of money you spend
  • Use the deposit limits tool to help you control the amount you can spend
  • Should you need a break from gambling, self-exclusion can be set within your Account
  • If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which we have listed below.

Financial Limits

The functionality is available on our site to set a Deposit Limit, which will prohibit you from depositing over a certain amount for a defined number of days into your account. This can be set from your Emu Account under ‘Limits’ > ‘Deposit Limits’ under ‘Set a deposit limit’.

Self-exclusion

Should you need to take a break from game play, we provide a self-exclusion facility which can either be set from your Emu Account under ‘Limits’ > ‘Self-Exclusion’ under ‘Self-exclusion tool’, or set by our Emu Customer Support team upon your request for any number of days you determine.

Self-exclusion means that your account will remain closed for a defined period, and will not be reactivated under any circumstances during the exclusion period unless deemed ethical from our Customer Support team. If the account is to be opened again, there will be a “cooling off” period of 3 days before the accounts can be opened again from time of request.

If an account is permanently self excluded, it can never be opened again.

Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else’s then the following questions may help you find out.

  • Does gambling prevent you from attending work or other engagements?
  • Do you gamble alone for long periods of time?
  • Have others ever criticised you for your gambling?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain gambling habits?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Do you gamble until you lose all your money?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Does gambling make you depressed or even suicidal?

Support groups

The more questions that you answer ‘yes’ to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations detailed below.

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations worldwide. The site can be accessed at: www.gamblingtherapy.org

No Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to play on EmuCasino. We take the age-verification responsibilities very seriously. We carry out age-verification checks on all customers who use payment methods that are available to under 18s and additionally perform random age-verification checks on customers using other forms of funding methods. We may ask for information to verify your age and could restrict or suspend your account until your age is confirmed.

PLEASE NOTE: That anyone under the age of 18 years old found to be using this site will have any winnings forfeited and may be reported to the appropriate local police force.