EmuCasino Customer Support

Welcome to the EmuCasino customer support page, here you can find all the ways you can make contact with us for what if issue or question you may have. Although we try to make everything as clear as possible on site, there will always be the potential need to get in contact with us to explain or resolve any issues you might have.

Please feel free to contact us via anyone of the below methods. We recommend Email or Live chat as the quickest and most definitive (you can refer back to) way to get answer on a query you may have.

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Find Quick & Easy answers


Sometimes the answers to your questions are just around the corner and we’ve tried our best to ensure that all your answers are just few clicks away. Below we’ve provided some helpful quick links which may just have the answer for your questions.


Quick helpful links:

In case you have forgotten your username of password, this link gives you the details on how to recover them
Get full details on what bonuses and promotions EmuCasino has on offer and how to claim them.
We understand that you may have some commonly asked questions, to which you can find the answers on this link.
Due to our security protocol, our players are required to follow some KYC requirements, find out what they are.
EmuCasino bonuses are one of the highlights and something which most players look forward to, learn how bonuses work here.

Email


We have email support 24hr a day, 7 days a week that will be able to answer your questions or queries in a swift manner. We also welcome all feedback on your experience at EmuCasino as this will help us to continually improve the service we offer to you.

To send us an email, click on the support tab in the bottom right hand side and click Email Us.

Other useful contact details:
For VIP related questions & services:
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Information:
info-emugroup-email

For marketing, website and partner queries:
marketing-emugroup-email

Live Chat


You can chat with a member of our Customer Support through our live chat service, allowing you to potentially find solutions to common issues straight away. If a member of our support team is not available, it will default to sending an email.

To use Live Chat, click on the support tab in the bottom right hand side and click Chat to Us.

Once you click on ‘Chat to Us’ from the Support bar on the bottom right, you will need to enter your First name and your Username or Email address. To make things easier for us, you can also select a category of your inquiry so we can get our specialist right away. Once done, click on ‘Start the Chat’. We’ll get our available customer support team on it immediately.

Telephone


1pm – 10pm (Monday to Friday)

You can contact our Customer Support team on any of the below numbers depending on where you’re based. If our operators are busy, please leave a message and one of our available customer support representatives will get back to you as soon as possible.

Australia: (+61) 02 9119 2932
New Zealand: (+64) 09 951 5843
United Kingdom: (+44) 020 3411 9737

Just make sure that you have all your details ready since we may require player verification for security purposes. These information may include your username, email address, date of birth and your secret question answer.

Help us, to help you more effectively


When making contact with us, ensure that with any correspondence you make, it as clear as possible as to what you’re looking to find out and remember there might be quicker ways to find out on things through pages that specifically answer your questions on this site.


Any correspondence please include:

– Your Username (if applicable)
– The problem or issue
– Where on the site did it happen
– When did it happen
– An error message (if applicable)

If you are a registered players, please enter your Username
Kindly state the type of problem or confusion that you have experienced
Mention the page name or even the url if you experienced an issue with the website
Mention the date and the time so we can check if other players faced similar problems as well
If you experienced an error within the site, make note of the error number or the error message