When you sign up at emucasino.com (EmuCasino), you enter an agreement with Rock Interactive Ltd, company with registration number C77142 and registered address at Floor 5, Valley Road, Birkirkara, Malta. EmuCasino is licensed and authorised by the Government of Curacao and operates under license number #365/JAZ. Licenses are held under Season Ever Ltd. and EMG INC.
These Terms and Conditions apply to, and are binding upon you, if you participate at EmuCasino.
These Terms and Conditions were last updated 15-02-17 Version 4.7
For a person to be registered as a player, that person must submit an application for registration. The application will, at least, require the following details about the player:
A person applying for registration warrants and represents that any information provided by it in its application form is true and correct. EmuCasino will not register the person and, where that person has already been registered, EmuCasino will cancel that individual’s registration as a player if it becomes aware that person has provided false information when registering as a player. Only one account per player is allowed.1.2 Player exclusions
A person applying for an EmuCasino Account warrants not being:
A person registering at EmuCasino accepts and acknowledges:
EmuCasino reserves the right, at its own discretion, to:
EmuCasino always warrants to:
Any disputes involving an account and/or transactions in conjunction with an account which cannot be solved by these Terms and Conditions, shall be solved in accordance with Maltese law.1.7 Player protection
An Account Holder can notify EmuCasino to limit the maximum amount to wager. An account holder may also decide to exclude himself/herself from playing a definite or indefinite period of time.1.8 Incorrect crediting
If EmuCasino mistakenly credits your account with winnings that do not belong to you, whether due to a technical or human error, the amount will remain the property of EmuCasino, and the amount will be transferred from your account. If prior to EmuCasino becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to EmuCasino. In the event of an incorrect crediting, you are obliged to notify EmuCasino immediately by email.
Account Holders’ funds are protected by Rock Interactive Ltd. and are held separately from Rock Interactive Ltd. own funds, this is to safeguard your funds in a secure account unaffected by any outside activity.2.2 Account verification
EmuCasino shall have the right to refuse a payment or a wager to an account holder, until the Account Holder’s identity has been verified.2.3 Account holder withdrawals
Withdrawals from an EmuCasino Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder.2.4 Deposit method verification
It is advised that players only use deposit methods registered to them. When verifying a players account, any deposit methods used that are not registered to the player, will likely require further notarized documentation.2.5 Withdrawal costs and limits
Account holders are entitled to one free withdrawal per month. Any further requests within a 30 day period, EmuCasino reserves the right to deduct a charge of up to 3.9% of the withdrawn amount as part of the administrative costs associated with multiple payments.
The total maximum withdrawal limit for all players is 10,000 per player per 30 days, this may be increased over time at the discretion of EmuCasino.2.6 Jackpots withdrawal
An account holder who wins a jackpot of more than 50,000 in the progressive slots, may have to wait up to 30 working days on payment from the time of the jackpot. An account holder can then choose to take out the full jackpot profit, regardless of size.
For winnings that are not categorized as progressive jackpots, the following applies:
All deposits through our payment provider POLi can only be withdrawn to the same bank account which the deposit originated from, including any winnings.2.8 Deposits and gameplay
If making a deposit whilst in a game, please note that the game will need to reload to update the in-game balance. This will result in a new game session beginning and all previous game history within that specific game session being lost. Overall bet and win history for that game will still be available to view in a players account.2.9 Game page loading
When any game is loaded from the main lobby pages, the games will load in a new tab within your browser. Only one game can be played at any one time. If another game is loaded, whilst one is active, the old game will stop (error message 0 will appear) and the latest game loaded will become the active game in play.2.10 Casino Platform Migration – EmuCasino Re-launch
Platform Migration – EmuCasino Re-launch
As of the 19th of June 2015 EmuCasino ceased offering its services through Panda Media N.V. migrating to an all new improved platform.
As such account holders who still have funds in their old EmuCasino account will need to contact Panda Media N.V. (the old platform provider) directly, to withdraw their funds. Panda Media N.V. may request documents to verify the identity and/or authorisation to use a specific Card and/or other facts provided by the Account Holder before expediting withdrawals. This may cause slight delays.
EmuCasino upholds strict confidentiality regarding all relations with an Account Holder. Data will be disclosed if required by the governing authority, the judge or another public authority, and/or in the event of an Account Holder violating the EmuCasino Rules, data can be disclosed to a third party for investigation purpose.3.2 Password protection
The Account Holder chooses a password and a username. It is an Account Holder’s own responsibility not to share this information. If the Account Holder has reason to believe that others have become party to this information, the Account Holder should immediately contact the EmuCasino Customer Support Team and a new password will be issued.3.3 Card limitations
Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Cards, which nevertheless, at a particular time, may not be possible to process. EmuCasino’s personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined, however will try to resolve any problems if it is within our ability to do so.3.4 Card owner verification
EmuCasino may request documents to verify the identity and/or authorisation to use a specific Card and/or other facts provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays.3.5 System malfunction
The use and abuse of a bug in any of the gaming software provided through any software offered through EmuCasino is illegal. EmuCasino shall take all necessary measure in case of a use and/or abuse of a bug from a player as blocking of the player account, freezing of the funds and eventually legal proceedings.3.6 Welcome bonus limitations
Only one bonus per household/IP address can be used. In case of bonus abuse, said bonus will be voided and any funds on this account shall be frozen.3.7 Player accountability
EmuCasino reserves the right at their own discretion to cancel, reverse or adjust any transactions and/or void funds due to any: technical failure, “manifest error”, Force Majeure; Violation of the Terms and Conditions; Collusion and/or criminal actions;3.8 Player Liability
EmuCasino does not acknowledge or accept any liability whatsoever for damage to a Casino Player and/or a third party caused directly and/or indirectly due to any:
Players withdrawals of funds are performed through the same method as deposit. For example, if a player deposits with SKRILL (Moneybookers), a withdrawal shall be made to the same Skrill (Moneybookers) account.
EmuCasino uses games various gaming partners. EmuCasino does not accept and acknowledge any liabilities whatsoever for transactions conducted to, from and/or with, except for funds being received, held and/or paid to and/or from an EmuCasino Account in conjunction with arrangement of the gaming partners.4.2 Device malfunction
EmuCasino shall not be liable for playing device malfunctions nor attempts by a Player to participate in the Games by methods, means or ways not intended by EmuCasino. All mobile games are only supported in either Android or iOS (Safari) native browsers. EmuCasino recommends the use of these browsers to avoid any game errors. EmuCasino reserves the right to cancel a Player’s Account for any reason and issued balance in Player’s Account at the time of such cancellation.4.3 Game descriptions
The casino game descriptions are a service from EmuCasino, with the purpose of explaining each game and make it easier for a user to get an overview of each game. EmuCasino takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description and gaming rules accessible within each game, the latter has precedence.4.4 Multiple accounts
No player shall have more than one account. If we discover multiple accounts, we reserve the right to gather all funds in the first account registered by the player, and to close down the other accounts. Any remaining bonuses will be voided.4.5 Banned players
If Emucasino.com chooses to exclude or ban a player from www.emucasino.com for whatever reason, from the day Emucasino.com communicates the intention to ban or exclude the player, the player shall no longer maintain the right to claim or receive any bonuses or cash rewards, including cashback and races, even if the entitlement to the bonus or cash reward arose before the exclusion or ban was imposed but at a time when the bonus or cash did not yet appear in the player’s account. The player shall be prohibited from making any claim to receive such bonuses or cashbacks.4.6 Self Excluded players
If a player chooses to self-exclude or self-ban from www.emucasino.com , from the day the player communicates the intention to self-ban or self-exclude, the player shall no longer maintain the right to claim or receive any bonuses or cash rewards, including cashback and races, even if the entitlement to the bonus or cash reward arose before the self-exclusion was imposed but at a time when the bonus or cash did not yet appear in the player’s account. The player shall be prohibited from making any claim to receive such bonuses or cashbacks.4.7 Unfair Advantage
An ‘unfair advantage’ includes, but is not limited to, the following activities:4.7.1 Collusion
Collusion occurs when two or more Customers attempt to gain an unfair advantage, over other Customers or the house, by sharing knowledge of games or other information. For the avoidance of doubt, collusion includes both hard or direct collusion and soft collusion, i.e. where a player acts differently against different opponents within the same game because of external influence.4.7.2 Unfair Advantage Programs
Unfair Advantage Programs include the use of any application, program or software, or any other advantage by external factors to automatically play. This includes, without limitation, a robot (“Bot”) when using the Service. The software employed to both access and use the Service contains certain features designed to detect the use of any application, program or software enabling automatic play.4.7.3 Exploitation
This includes taking advantage of any fault, error or loophole in the Service (including in respect of any game) or in respect of any errors or omissions. Any mechanism which provides a Customer with an unfair advantage and/or puts other players at a disadvantage and goes against our Terms.4.8 Live Casino Games
Our Live Casino Games are operated and powered by Evolution Gaming under a license Evolution Gaming holds from the highly reputable jurisdiction of Alderney. By taking part in any of the Live Casino Games at EmuCasino, customers agree to be regulated by and subject to the licensing rules of Alderney. EmuCasino does not control or manage the Live Casino Games and they are therefore not offered under our licenses.
EmuCasino is authorised to promote and market Live Casino Games operated by Evolution Gaming, to offer you access to such Games and enable customers to transfer funds from/to your Account to/from Live Casino Games. Evolution Gaming is solely responsible for the fairness of Live Casino Games.
You are only entitled to have one active bonus at one time. If you have an active bonus and want to activate another, you will need to deactivate the current one first. Any winnings earned with this bonus will be forfeited upon deactivation. You can do this from your Emu Account under My Bonuses. If you do not have the option to deactivate your bonus, please contact Customer Support for assistance.5.1.2 Game categories
During a bonus qualification, you are only allowed to play in certain game categories (excluding progressive Jackpot games). If you try to enter a non-qualifying game all bonus money and winnings will be voided and refunded to the casino.5.1.3 Min bonus balance
Your bonus will automatically deactivate when the balance drops below 18.104.22.168 Bonus fair play
Bonuses are intended to enhance our players gaming experience, and they are to be used in that manner. Any bonus breach will lead to your account being blocked and your winnings/bonuses may be returned back to the casino.5.1.6 Bonus amends
EmuCasino reserves the right to amend the bonus terms and structure at any given time.5.1.7 Optional bonus
At EmuCasino it is optional to activate a bonus. You can either use a bonus code when you deposit, or go to ‘My bonuses’ under your Emu Account to activate.5.1.8 Max bonus bet size
Your bonus will be automatically inactivated if you make a bet over 20 or less unless specified in the specific bonus conditions. Your bonus will be automatically inactivated if you place single or multiple bets of a value of fifty percent or more of the bonus amount on any single game.
Bets placed over the max specified bet amount will not contribute to the wagering requirements. Multiple bets over the max specified bet amount, may lead to the wagering requirements of the bonus increasing.5.1.9 Risk free bets
Risk-free bets on any games do not qualify to the wagering requirements.5.1.10 Non deposit cashout
Every No Deposit Bonus is limited to a maximum 100 cashout, if not otherwise specifically specified. A No Deposit Bonus is a free bonus that does not require a deposit in order to be activated.5.1.11 Cash out on non-deposit bonus
For every Non Deposit Bonus, a deposit will be required from the player before cashout, in order to both ensure player identity and to register a payment method on our system, for us to make the payment to.5.1.12 More than one bonus
In case when a player is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate’s website, even in the case where the offer is not personalised, then the Player shall first contact the EmuCasino Customer Support Team to confirm that such bonus is valid for himself/herself. If such eligibility is not confirmed and received by the Player, then the Player shall risk having the bonus and winnings from that bonus voided. All free money bonuses are, if not otherwise specified, a welcome bonus for new Players. Each Player is only eligible to one Welcome Deposit Bonus.5.2 Free Spins 5.2.1 Free spins with no wagering requirements
All winnings from free spins bonuses will be transferred to your cash balance for you to then played on any other game at EmuCasino. There is a maximum withdrawal amount of 150 from the winnings of the free spins bonus, this will be applied upon a withdrawal request.5.2.2 Free spins with wagering requirements
All winnings from free spins will be transferred to your bonus balance. The bonus balance need to be wagered 40 times in the same game as free spins was given in before you are eligible to make any cash-outs of the bonus or winnings. If you would like to request a withdrawal or play another game before the wagering requirements are fulfilled, EmuCasino.com will deduct the whole bonus amount as well as any winnings before approving any withdrawal or starting any other game.5.2.3 Cash balance used first (if applicable)
When using free spins winnings, a player starts using deposited funds from the cash balance. If the cash balance is lost player starts using the free spins winnings on the bonus account.5.2.4 Standard bonus conditions apply
All general bonus terms apply during free spins play until wagering requirements are met.5.2.5 Registration free spins
When offered, new players registering from Australia and New Zealand are eligible for 12 free spins on a specific game, specified upon registration. The free spins need to be used within 24 hours. All winnings from your free spins will be transferred to your bonus balance. The bonus balance needs to be wagered 40 times on the same game before you are eligible to make any cash-outs of the bonus or winnings. This free spin offer is limited to a max 15 cashout.5.2.6 Registration free cash bonus
New players registering from Australia and New Zealand are eligible for a 3 free cash bonus that can be use on any slot game upon registration. The free cash bonus must be used within 24 hours. This cash bonus needs to be wagered 30 times before you are eligible to make any cash-outs of the bonus or winnings. This free cash bonus offer is limited to a 15 cashout.5.2.7 Non deposit cashout
Every non-deposit free spin, is limited to a 20 cashout, if not specifically specified. A non-deposit free spin is a free bonus that doesn’t require a deposit in order to be activated. Non-deposit free spin are valid for the following countries Australia, Finland, Sweden, Netherlands, New Zealand and Canada.5.3 Wagering requirements
Common to most of EmuCasino’s bonuses is that a Player’s funds must be wagered a pre-defined number of times before completion of the bonus qualification and requesting of a withdrawal. This is an industry standard practice designed to reduce bonus abuse and fraud.
During the bonus wagering period, if a Player shall request a withdrawal of the current ‘Cash Balance’ without having met the full wagering requirements. Such withdrawal of the ‘Cash Balance’ during this period is restricted to a maximum amount equalling the amount last deposited; any additional funds will be voided and held by EmuCasino.
With any bonuses, there will be clear descriptions of how these work and their limitations and conditions. The bonus terminology for this is as follows:
EmuCasino offers several different types of bonus to both new and existing customers.
Bonuses offered at EmuCasino:
We offer both free spins on registration and on set campaigns to existing customers on set games:
Triple Welcome Deposit Bonus – 100% up to 100 on a players first 3 deposits:
Triple Welcome Deposit Bonus – 100%/50%/80% match up to 100 on players first 3 deposit:
Set campaign bonuses given out on a regular basis that are a set % match in bonus balance to what the deposit amount made. Bonus balance is made available once cash balance is used:
Set campaign bonuses given out on a regular basis that are a set % match in bonus balance to what the deposit amount made, however with lower turnover requirements and an incremental payout:
Set campaign bonuses given out on a regular basis that offer players a set number of free spins on a set game based on how much they deposit:
A cash bonus that can be added to a players account:
The terms and conditions of these bonuses vary depending on the type of campaign it is associated with. These terms and conditions will always be communicated along with the specific campaign at the time of release.
The EmuCasino Rules as published from time to time in English govern this Contract. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.6.2 Dispute resolution
EmuCasino reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity.6.3 Liability limitations
In the event that EmuCasino is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over EmuCasino, then EmuCasino’s liability is limited to the amount of the Stake, or the Net Winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the EmuCasino Account or the amount transferred into or out of the EmuCasino Account, whichever is the lesser.6.4 EmuCasino responsibility
EmuCasino shall not be responsible for:
EmuCasino will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes you agree that EmuCasino has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners. Furthermore, EmuCasino reserves the right to disclose personal data to relevant recipients where EmuCasino has reasonable grounds to suspect irregularities that involve an EmuCasino Account.6.6 Anti Money Laundering Policy.
EmuCasino is working continuously to prevent money laundering. Several different tools are in place to prevent money laundering:
EmuCasino value your integrity and privacy immensely. We only gather information which is really necessary for our operation and we protect it with state of the art security.6.7.1 Information collected upon registration
When you choose to open a EmuCasino account you will be asked to provide us with certain personal information. This information will include your full name, e-mail address, a chosen password, username, age, valid mobile phone number, full address and country of residence. We will use this information to give you access to our game offering, for monetary transactions to your gaming account and to provide you with promotional and operational information for our services. You can unregister from promotional material at any point by changing a setting under ‘Profile’ – ‘Preferences’ in your Emu Account or by contacting support.
When executing payments you will need to provide personal payment details such as credit card number. These details are only stored in the PCI-certified environment of our payment provider and will never be available to EmuCasino staff. Your personal details such as name and address will also be provided to the payment provider. For both your security and ours, you will be asked to validate your registered mobile phone number upon each credit card deposit.6.7.2 Confidentiality of Information
As a player, you should ensure that your EmuCasino account password remains confidential and we recommend that you take appropriate steps to ensure others are not able to access your account information.6.7.3 Limits of Confidentiality
Legally Required Disclosures: Due to the existing legal, regulatory and security environment, EmuCasino may be required, under certain circumstances, to disclose personally identifiable information about our Players. EmuCasino will use its best reasonable efforts to limit such disclosure to the following: where EmuCasino believes in good faith that it is required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce EmuCasino’s rights. Further, we can, and you authorize us to, disclose your Player identification, name, street address, city, state, zip code, country, phone number, e-mail, and company to third party agents of EmuCasino as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.6.7.4 Cookies
The terms & conditions contained herein represent the complete, final and exclusive agreement between the Player and the Company and supersede and merge all prior agreements, representations and understandings between the Player and the Company.
As part of the all new re-launch in June 2015, we separated our Casino affiliate program from the main site and launched the all new EmuPartners affiliate program. For all of our Affiliate Terms and Conditions, please visit the EmuPartners affiliate program Terms & Conditions for full details.