We aim to maintain a fair and transparent approach to handling refund requests. If you think a deposit, payment, or account transaction has been made in error, you can submit a request for review.
- No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
- A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction if a Player alleges that another individual has accessed his/her Player Account.
- We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User and such evidence of a false transaction is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within twenty eight (28) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
For refund inquiries, please contact our support team at [email protected].